1. GENERAL CONDITIONS PRIOR TO CONTRACTING
a) These General Conditions will expressly regulate the commercial relations between Muttu Cosmetic Lab SL and the Individual Users who, through the web site, www.muttulab.com (hereinafter, the "Web Site"), acquire the products that Muttu Cosmetic Lab SL offers at any time to the Individual Users specifically for sale online.
b) These General Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, 2007, approving the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, and Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade.
c) Muttu Cosmetic Lab SL may unilaterally modify, at any time it deems appropriate, the configuration and content of these General Conditions. Notwithstanding the above, the General Conditions applicable to a specific transaction will be those in force at the time of the formalization of the transaction.
d) The terms and conditions applicable to the purchase of the Products offered for sale to the public by Muttulab through its Website will be all those described in these General Conditions and which will be detailed on the Website throughout the online purchase process. By using the Website, users declare that they are aware of and accept the different procedures necessary to access the different Products offered on the Website as well as to formalize the purchase of the same.
2. IDENTIFICATION OF THE SELLER AND THE CUSTOMERS
a) The owner of the website and, therefore, seller, is Muttu Cosmetic Lab SL, with CIF B67439778 and registered office located at Carrer de la Cosidora, 12, 1r planta Derecha, 08302 Mataró, Barcelona and with the following contact details: e-mail hola@muttulab.com and telephone 650 778 035.
b) In order to be able to make purchases from the Web Site it will be necessary for Customers to place their order by marking the product and quantity they wish to purchase.
3. NATURE OF THE WEBSITE
For the remote purchase of the Products, the Customer must meet the following characteristics: be a natural or legal person, with sufficient legal capacity to make the purchase.
4. PRODUCTS OFFERED
a) Muttulab will publish, together with the image of each of the Products sold through the Website, the description of the Product, as well as the applicable sale price.
b) The prices established on the Web Site shall include the VAT applicable to each product as well as any other applicable tax.
c) The price of each Product does not include the cost of shipping the Product to the Customer's address. In any case, the shipping costs shall be borne by the Customer, being variable.
d) In the event that a particular Product is out of stock, Muttulab will so indicate next to the product or in its description.
5. PURCHASING SYSTEM
a) The Customer must select the chosen product he/she wishes to purchase and the quantity of the same. This operation must be visualized in "my account" and fill in the requested information.
b) The Customer will receive an invoice which will be sent to the e-mail address duly indicated by the Customer.
c) Payment of orders must be made by PayPal, credit card or bank transfer. The latter will only be possible if it is a national transfer within the Spanish State, otherwise you can not opt for this method of payment.
6. DELIVERY OF THE PRODUCTS
a) Once the Client creates his/her account by providing the requested data or accesses his/her account because he/she has created it previously, he/she will immediately transfer to the platform where he/she has access to the acquired courses.
b) The delivery time is immediate except in the case of payment by bank transfer, since the order will not be processed until the amount of the same is received, so that access will not be made until that time, and may be delayed three or four days from the purchase.
7. DEFECTIVE PRODUCTS
a) If, upon receipt of the order, the Customer observes that the product is defective or has a defect, the Customer may request the replacement of the Product, s. This should send an email to hola@muttulab.com stating what happened. In the event that the product is defective, the seller will proceed to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer, regardless of the liability under Article 123.1 of Royal Legislative Decree 1/2007 of 16 November, approving the Consolidated Text of the General Law for the Protection of Consumers and Users. Such communication must be made within a period not exceeding 15 days from receipt of the product. These guarantees will be applied taking into account the nature of the goods marketed on this website: Goods of a non-durable nature. In the absence of proof to the contrary, it shall be understood that the products are in conformity with the contract provided that they meet all the requirements expressed below:
Article 116 of the TRLGDCU (Conformity of the products with the contract):
- Conform to the description given by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
- Are suitable for the uses to which products of the same type are ordinarily destined.
- They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.
For further information, we advise you to consult the non-exhaustive list of goods considered of a durable nature in accordance with the provisions of Royal Decree 1507/2000, of September 1, which updates the catalogs of products and services of common, ordinary and generalized use or consumption and of goods of a durable nature, for the purposes of the provisions, respectively, of articles 2, paragraph 2, and 11, paragraphs 2 and 5, of the General Law for the Defense of Consumers and Users and complementary regulations:
http://www.boe.es/buscar/act.php?id=BOE-A-2007-20555
b) In any case, the Customer has the right to cancel the order, provided that this is done within fourteen calendar days of receipt of the product. The refund, if applicable, will be made by the same means by which the payment was made. The products must be returned to our warehouse within 14 calendar days from the communication. Transport costs arising from the return of the product (return shipping costs to our warehouse) will be borne by the customer.
Once the returned merchandise has been received, the customer will be refunded the purchase price plus full shipping costs (if the entire order is returned), provided that the product is in perfect condition. Under no circumstances will Muttulab be held responsible for misapplication or irresponsible use of the product. You can find the withdrawal form in Annex I.
PROTECTION OF PERSONAL DATA
See Privacy Policy.
9.COMMUNICATIONS
For the purposes of these General Conditions, and for any communication that may be necessary between Muttulab and the Users, the latter should contact Muttulab by e-mail at hola@muttulab.com.
10.APPLICABLE LAW AND JURISDICTION
Any conflicts that may arise from the application of these rules shall be governed by the laws of Spain and, to the maximum extent permitted by law, shall be submitted to the Courts of Mollet del Vallés.
11.LIMITATION OF LIABILITY
Muttulab is not responsible for any damage caused by misuse of the product. The information on these websites (including store, blogs, forums) about raw materials, recipes, formulas and their uses, effects and properties can in no case be considered a substitute for medical consultation or medical treatment provided by medical professionals in cases of health problems. The content of these websites (including store, blogs, forums) should not be used to provide self-diagnosis or treatment. We recommend that you consult a doctor in case of health problems. For damages of any kind resulting from the misuse of the information summarized on these web pages we assume no liability either directly or indirectly. We do not assume responsibility for the information contained in the web pages of third parties that can be accessed by links or search engines from our site. Muttulab is not responsible for information not created by Muttulab or published without its permission. Neither is Muttulab responsible for the information contained in external web pages or connected directly or indirectly by links to the Muttulab web pages. The presence of links on Muttulab's web pages is for information purposes only and in no case implies a suggestion, invitation or recommendation of the same. Muttulab declines all liability deriving from the misuse of the contents of its web pages and reserves the right to update, eliminate, limit or prevent access to them whenever it deems appropriate. Muttulab is not responsible for any possible security errors that may be caused by the use of computers infected with computer viruses. Neither is Muttulab responsible for errors caused by the use of browsers with outdated versions. In accordance with current legislation, the copying, reproduction, distribution, commercialization or any other activity that may be done with the information on these web pages is not permitted without prior authorization from Muttulab. We assume no liability for technical problems or failures in computer equipment not attributable to our company that may occur during connection to the network, as well as damage that may be caused by third parties through illegitimate intromission beyond the control of Muttulab.
Annex I. Model withdrawal form
(You should only complete and send this form if you wish to withdraw from the contract and send it to hola@muttulab.com).
I, Mr./Ms. _________________, of legal age, with address at _______________, hereby inform you that I withdraw from the purchase of ________ corresponding to the order number ___ placed on _________.
Date and signature:
